In the aggressive Telecommunication market, business acumen is to provide end customers best service experience at very competitive prices. This endeavor demands maximum performance of applications and reduced cost of IT Operations. Continual operational excellence and innovation can only serve the business goal of managing operating margins and staying competitive.

Xavient Information Systems has been a trusted partner to Tier 1 Communication Players providing 24x7 Operations Support Services. Xavient accomplishes the goals through a Global Delivery Approach managing the costs and a dedicated Center of Excellence for IT Support continually bringing in best practices of Operations Support.

Operations Support Verticals

• Enterprise Solutions Support
• Middleware Support
• Custom OSS/BSS Apps Support
• Environment Configuration Support

Global Delivery Approach 

Xavient’s Global Delivery Approach and engagements models provision 24X7 support capacities via a follow the sun model. This ensures round the clock close monitoring of applications, preventive diagnostics and immediate response time to production issues. The approach yields maximized uptime of applications, better customer experience, more productive time for work force and overall reduced cost of IT Operations.

Center of Excellence

Xavient’s IT Support Center of Excellence continually works to improve support processes, technology and keeps pace with Telecommunication domain. 

• Customizable Support Models – Managed Services, Co-Sourcing-Follow the Sun
• ITIL Aligned Processes – Transitioning, Operations, Change Management
• SOP’s, KPI’s, SLA’s and Reporting
• Knowledge Management
• Development of IT Support Tools – Preventive, Diagnostic & Operations Support Tools, Decision Support Systems