Xavient's Helpdesk services handle user management issues and do proactive monitoring for your enterprise in round the clock fashion. At Xavient our helpdesk services are ITIL aligned and delivery is based on service level agreements. We follow processes and procedures that we have developed using industry best practices to ensure top quality and faster resolution. The support requests and calls are randomly monitored by our Quality Assurance team.

Our Services Consists of:

• Phone/Email/Chat/Fax Support
• Round The Clock /off hours/overflow Models
• Remote Login Support
• Proactive Monitoring
• Knowledge Base/wiki Creation and Up-gradation
• Desktop Support
• User Management
• Asset Management – Hardware and Software
• Single Point of Contact Services
• Functional queries