Enterprise Applications are heart of any Organization. The uptime and performance of these applications is crucial to key business operations. The dynamicity of current business requires frequent changes to existing implementations and at times new Solutions. Xavient engagement model aligns the Enterprise Support Services to long term business objectives as well as addresses the current/upcoming pain areas.

The services include extensive offerings for Enterprise Solutions including Customer Relationship Management, Enterprise Resource Planning, Enterprise Content Management, Billing System Support etc.

CRM Support

• Application Setup, Application Administration, User Administration, Configuration Management & Performance Tuning
• Production Support and Technical /User Support - Monitoring Alerts and Resolving Issues, Resolving End User Issues.
• Enterprise Integration – importing and exporting data
• Expertise in Siebel, PeopleSoft, On-Contact, Microsoft Dynamics

ERP Support

• Functional and Technical Support
• Expertise on SAP, Oracle, PeopleSoft, JD-Edwards
• Developing/Modifying forms, reports and interfaces
• Production Support and Technical /User Support - Monitoring Alerts and Resolving Issues, Resolving End User Issues.
• Coordinating and Obtaining TAR/patches & Version Upgrades

Billing System Support

• Monitoring Billing Applications
• Breakfix and Change Control
• Configuration management
• Up-gradation and Migration Support

BI & DatawareHousing Support

• In-depth knowledge of Business Objects, Brio, Cognos, Impromptu and Powerplay, Micro-Strategy, Informatica and Data Stage
• Production Support & Fault Management
• Web-enabling of data warehouses and OLAP tools
• Expertise with databases such as Oracle, Sybase, DB2, Informix and Teradata
• Writing ad hoc queries and reports
• Integration with ERP and CRM solutions

Content Management Support

• Production Support - Monitoring Alerts and Resolving Issues
• Application and User Administration – Creating new workflows, Content Modules, User Management etc.
• Technical /User Support - Resolving End User Issues & queries. Functional and Technical Support