Every organization builds business processes and applications to support these processes. These applications are utmost important for smooth business flow. Our support teams focus on increasing the availability and reliability of these applications. We take proactive approach to application support by focusing on long-term functionality, stability, and preventive maintenance. Our approach, coupled with our Global Delivery model allows our customers to reduce costs and improve application performance.

Our services include End to End Support Services for all Custom Business Applications spanning across technologies and functional areas.

Production Support and Fault Management

• Proactive Monitoring & Health Checks
• Scheduled Jobs and Automation
• End User Trouble Tickets and Service Requests
• Incident Management – Reporting, Diagnosis, Resolution
• Problem Management – Root Cause Analysis, Permanent Resolution, Knowledge Management

Application Administration and Configuration Support

• Architecture/Design Assessment & Roadmap
• Configuration Management
• Performance Tuning
• Release and Deployment & Post Deployment Support
• Audits and Compliance Checks