Xavient helps in streamlining telecom operations to meet industry challenges by offering end to end implementation, integration and support for Business support systems (BSS). Efficient planning and execution helps us to offer value added services which in turn helps in improving customer relationship, less TTM, maximize revenue and minimize operation cost. Our key focus area includes:

Business Consulting

• Strategy Formulation
• Strategy for standard operating procedure
• Solutions to prevent customer churn
• Strategy for less TTM, Up Sell and Cross Sell
• Architecture and Integration Solution
• Design and Develop Solutions

Customer, Retail and Partner Solutions

• Integration and Enhancements of CRM Solutions (SAP Business One CRM, Siebel CRM, Microsoft Dynamics CRM 3.0, Pivotal CRM & AMDOCS ).
• Custom CRM Solutions for Order Management, Products & Promotions, Customer Care, Account Maintenance, Commission Systems, Stock & Inventory Management.
• Custom Commission Systems.
• Integration and Custom Solution for Supply Chain Management System.

Product Catalog and Order Management Solutions

• Product and Promotion management through Custom Product Catalog Solution
• Order creation and management through Customer, Retail, Partner and Customer Care Solutions.

Care Solutions

• Call Handling and Tech Support solutions for Call Centers
• Easy to use Customer Self Support Solutions
• Integrated Care Solutions for devices.