Media Releases

Xavient Launches Near Real-Time Speech-To-Text Analytics Platform To Improve Customer Experience For Enterprises

Xavient Launches Near Real-Time Speech-To-Text Analytics Platform To Improve Customer Experience For Enterprises AMPLIFY Platform Provides A Powerful Solution For Full Customer Experience Visibility SIMI VALLEY, Calif., April 27, 2017 /PRNewswire/ — Xavient Information Systems, a leading global provider of digital solutions and IT services, announced today the launch of AMPLIFY, an artificial intelligence-powered analytics platform created to improve customer experience and loyalty in major enterprises. Xavient’s AMPLIFY converts customer interactions aggregated from various channels, including speech, into intelligent patterns, detects issues, and drives recommended actions. The benefits include increased productivity and Net Promoter Scores in call centers, proactive outreach to dissatisfied customers, thereby reducing churn, identifying personalized upsell opportunities, decreasing misdiagnosed issues, and increasing the number of delighted customers. Solutions vary based on the enterprise’s needs, and include dynamically improving troubleshoot techniques and even suggesting alternative or additional products and services, where appropriate. “AMPLIFY, with its AI-powered deep learning analytics engine, enables enterprises significantly improve its customer ’empathy’ with a reliable probability model that exceeds the ability of any single customer service representative,” said Saif Ahmad, president of Xavient Information Solutions. “Because we use machine learning-based algorithms, it continuously learns from call centers and other customer interaction channels. It uses this experience to improve the outcomes exponentially and prompts customer service reps to take the next best action.” A major, positive business outcome delivered by AMPLIFY is its ability to deliver to enterprises total visibility of its customers’ sentiments in near real time by analyzing all the calls it receives. Today, most call centers perform quality assurance only on a small percentage of their calls because of the...

Xavient Announces Strategic Partnership with CloudBolt

Leading IT Solutions Firms Enhances Big Data and Analytics Solutions SIMI VALLEY, Calif., Jan. 9, 2017 /PRNewswire/ — Xavient Information Systems, a leading global information technology consulting and software solutions firm, recently announced a strategic partnership with CloudBolt to drive innovation in the use of Big Data and Cloud-based technologies on behalf of its clients. The agreement with CloudBolt enables Xavient to help clients leverage cutting-edge Big Data and analytics solutions and customize solutions to transform the way they do business. “Similar to the industrial age, in which raw material was amassed for processing and manufacturing, today we are facing a ‘Digital Industrialization’ challenge, with data, instead of raw materials,” said Neeraj Sabharwal, Head of Cloud, Data & Analytics at Xavient. Our solutions-focused partnership with CloudBolt allows us to unify cloud management across diverse enterprise computing platforms to optimize workload placement and analyze large data sets in an efficient and cost-effective manner.” Over the last six months, Xavient has signed a series of agreements to offer best-of-breed technologies, and, combined with the firm’s custom approach to solutions, provides large enterprise clients the ability to better collect, access and gain insights from their data. Xavient will also serve as a CloudBolt Channel Partner, offering its cloud management platform that enables enterprise IT to operate as their own cloud service provider. Its platform integrates on-premises resources and public clouds in a single, intuitive interface. With CloudBolt’s addition of powerful cloud bursting capabilities and its support for a broad-range of public and private cloud environments, IT teams of all sizes can now more easily reduce cloud expenditures by ensuring that they are...

Xavient Information Systems Named Finalist In Fierce Innovation Awards

Xavient Analytics Engine Tapped in Digital Media & OTT Monetization Category SIMI VALLEY, Calif., Nov. 8, 2016 – Xavient Information Systems, a leading information technology provider to the cable, telecommunications and over-the-top (OTT) industries, announced today it was named a finalist in FierceMarkets’ fourth annual Fierce Innovation Awards: Telecom Edition. The Fierce Innovation Awards is a carrier-reviewed awards program from the publisher of FierceWireless, FierceTelecom and FierceCable. Winners will be announced on Nov. 17. Xavient was one of two companies named finalist in Digital Media and OTT Monetization category, for its Xavient Analytics Engine (XAE) offering. “Traditional and classic tactics to analytics deliver ample analysis after the event,” said Saif Ahmad, president of Xavient Information Systems. “While there’s some merit in this approach, business leaders need information to make complex decisions in real time. Real-time predictive and prescriptive analytics, powered by Xavient’s Analytics Engine, offers a solution that many telecommunications companies have found useful in their hypercompetitive marketplace. Xavient’s Analytic Engine addresses the single-most important challenge facing today’s OTT market: addressing customer concerns and enhancing customer experience. Xavient’s engine was designed to aggregate countless threads of customer interactions – be it a chat, a tweet, an email, voice mails, voice transcripts, payment habits or logs and social feeds – into a single, all-encompassing data ocean on which telecommunications companies can mine information to better serve customers. With a profound impact on the bottom line, the Xavient Analytics Engine addresses both cost and revenue issues. From the revenue side, it contributes heavily by spotting viable upsell opportunities. By analyzing and predicting sticky free trail outcomes, it helps convert trial users...

Xavient Expands IT Services Contract With EchoStar

SIMI VALLEY, Calif., Sept. 20, 2016 /PRNewswire/ — Xavient Information Systems, a leading information technology provider to the cable, telecommunications and over-the-top (OTT) industries, announced that it has expanded its relationship with long-time client EchoStar Corporation. “Xavient has been a reliable support organization to EchoStar for more than a decade and we’re pleased to expand our partnership as we continue to create a better OTT experience for consumers,” said Mark Gomez, senior vice president of corporate program management at EchoStar. Xavient has provided IT and engineering services to EchoStar since 2003 and over the last year has added development, support and testing platforms across various consumer level applications catering to the OTT industry. Though Xavient’s OTT Lab, the firm tests the performance and functionality of the software in the growing number of platforms and mobile devices that deliver OTT programming to consumers. These devices include Apple TV, Microsoft Xbox One, and Samsung Galaxy Tablet, among others. This includes ensuring that the applications and the interfaces continue to work as devices get updates to operating systems and drivers. Xavient is also involved in automation development and manual testing at the engineering level. “Xavient has also built several accelerators, reusable components and best practices that accelerate OTT solution deployment for media and communications service providers,” said Saif Ahmad, Xavient’s President and Chief Technology Officer. “The focus on quality is important in the OTT industry, especially with retention of customers being a key priority,” said Rajeev Tandon, CEO of Xavient. “OTT companies, as well as others who offer streaming and pay TV services, face technology and customer service challenges unique to this...

Xavient Information Systems Awarded for Three Categories in the 11th Annual 2016 IT World Awards® Company honored at the 2016 SVUS Red Carpet Awards Ceremony Dinner

Simi Valley, CA. August 24, 2016 – Xavient Information Systems, a global IT consulting and software services company, was honored with three award wins in the 11th Annual 2016 IT World Awards® by Network Products Guide, including Best IT Company of the Year in the Services category, IT Project of the Year, and Best Deployment and Case Study. Xavient accepted the awards on June 27 during the SVUS Red Carpet Awards Ceremony Dinner. “We are honored to be recognized with these IT World Awards for our passion and hard work across the IT industry,” said Saif Ahmad , Xavient’s founder and chief operating officer . “Our focus on transforming business ideas into effective solutions has allowed us the opportunity to help clients overcome the many IT obstacles they face, bringing them salient solutions to foster better business outcomes.” Arshad Majeed, Xavient’s Executive Vice President – Service Delivery, also commented “This recognition is extremely rewarding to us as a company and encourages us to keep bringing forward the strategy and insights companies need to be successful.” Robert Hallahan, VP of Solution Architecture at Xavient Information Systems, gives an acceptance speech at SVUS Awards ceremony on June 27th after receiving the Best IT Company of the Year in the Services category, and IT Project of the Year...

Xavient to recruit 1,000 people in India this year

Xavient to recruit 1,000 people in India this year IT consulting and software services company Xavient Information Systems plans to recruit over 1,000 people at its Noida and Bengaluru offices. NEW DELHI: IT consulting and software services company Xavient Information Systems plans to recruit over 1,000 people at its Noida and Bengaluru offices as the firm looks to ramp up its offshore delivery capabilities. The California-based company has about 80 per cent of its 3,000 plus employees based in India. “We have seen strong growth in business and are aggressively expanding our delivery capabilities to meet this demand. We are looking at hiring over 1,000 people for our Noida and Bengaluru offices,” Xavient Information Systems Executive VP Arshad Majeed told PTI. The recruitment will be done across all verticals, he said. However, Majeed declined to comment on the company’s revenues. The company offers a variety of services namely, next-gen solutions, enterprise application services, open source platform services, integrated engineering solutions, mobility solutions, IT infrastructure services, UI/UX services, testing and quality assurance, and application development and maintenance. Majeed said delivery centre is the backbone of the business for any IT services company. “India has a rich talent pool and that is the reason why we have such a huge presence here. India has been a significant market for Xavient in delivering the best IT solutions and consulting services to our clients across the globe,” he said. Telecom, retail, healthcare, banking and financial services and manufacturing are some of the key focus verticals for the company. Set up in 2002, Xavient has facilities in Canada, Simi Valley, California and Herndon,...