Contact Centre Administration Application

A web based app for Contact Centre Administration – front end UI to configure and administer Client Post Routing (CPR) and IVR call center functionality. Client Post Routing is a custom solution to facilitate call sharing between Client call centers...
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Call Center Real time Monitoring

A real-time Call Center monitoring tool that will provide site-level data to the Senior executives and vendors with drill down capabilities. Real Time Monitoring platform is capable of blending outsource partners real time statistics along with Avaya CMS real time...
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