Call Center/ IVR

Contact Centre Administration Application

A web based app for Contact Centre Administration – front end UI to configure and administer Client Post Routing (CPR) and IVR call center functionality. Client Post Routing is a custom solution to facilitate call sharing between Client call centers...
Read More

Call Center Real time Monitoring

A real-time Call Center monitoring tool that will provide site-level data to the Senior executives and vendors with drill down capabilities. Real Time Monitoring platform is capable of blending outsource partners real time statistics along with Avaya CMS real time...
Read More

Order Management

Order Management

An enterprise solution for CSRs that integrates sales, finance and fulfillment teams—improving order accuracy, eliminating billing errors, strengthening revenue recognition processes and driving fulfillment accuracy and efficiency. Key Features : Customer Cart for online orders Order Modification/Cancellation and appointments rescheduling...
Read More

Big data / BI /Analytics

Strategy Dashboard Solution

Xavient’s Strategy Dashboard Solution provides Senior Stakeholder, CXOs and Management with on-the-move access to real time information on key accounts and projects. This cross platform solution enables management with filtered, relevant and timely information on things that matters for efficient...
Read More

Data Ingestion Platform

Real time data ingestion using Data Ingestion Platform (DiP)harness the powers of Apache Apex, Apache Flink, Apache Spark and Apache Storm to stream data into lambda architecture. Apache Kafka plays a key role as messaging bus from source to streaming component....
Read More

Middleware

FAME – Fuse Application Monitoring Engine

Fuse application monitoring engine helps to monitor the application deployed on the JBoss Fuse server. It monitors all the bundles deployed on the server, all the data sources, bundle’s route, Quartz Scheduler & Logs Key Features: Unified Tracking – Tracking...
Read More

CAE – Comparative Analysis Engine

Enable your developers and Testers to detect errors, verify and validate the issues in early stages of development cycle to improve the quality of the software products Features: Designed for developers as well as QA to provide a rich set...
Read More

Mobility

Digital Asset Management

Digital Asset Management (DAM) is a Mobile/Web Solution that allows users to add metadata (location, time, date, comments etc.) to digital media captured from their devices and store it on cloud. These metadata/tags are later used to search the right...
Read More

Utility

Elastic Search Query Builder/Optimizer Plugin

Scalable Search Engine for scalable and elastic web search This plugin will suggest the user with the configuration and setting required to get optimum results from the unstructured text search. User can change the settings at run time to fine-tune...
Read More

HelpDX – IT Service Desk Ticketing

An IT service desk tool that gives your organization the advantage of help desk ticketing service for handling service delivery and support quickly and efficiently. Key Features : Scalable with robust database, capable to handle large number of tickets with...
Read More

XAP – Human Resource Management System

XAP is a web-based application that streamlines entire organizational processes from recruitment to employee separation Easy to customize based on any business need. Easy-to-use application for supporting various organization systems such as Recruitment, Performance, Leave, Rosters, Attendance, Document Management and...
Read More