AMPLIFY – Xavient’s AI Powered Analytics Platform

AMPLIFY converts customer interactions aggregated from various channels into intelligent patterns, it also detects issues, and drives recommended actions.

  • Increased productivity and Net Promoter Scores
  • First Call Resolution in call centers
  • Proactive outreach to dissatisfied customers thereby reducing churn
  • Personalized upsell opportunities, decreased issues and increased number of delighted customers

Amplify typically sits atop the data funneled through all three tiers and multiple channels, to decipher customer intents with reliable probability, thereby picking up critical issues that need immediate resolution, besides pointing to the next best course of action. It utilizes Voice Recognition, Natural Language Processing and AI Technology to process & analyze agent-to-customer interaction.

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AMPLIFY – Xavient’s AI Powered Analytics Platform

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