Contact Centre Administration Application

A web based app for Contact Centre Administration – front end UI to configure and administer Client Post Routing (CPR) and IVR call center functionality.

    • Client Post Routing is a custom solution to facilitate call sharing between Client call centers and outsource vendors.
    • It has the capability to apply logics over the real-time ACD (automated call distribution) statistics and exchange call specific data, independent of the telephony switching platforms used by the call sharing parties.
    • IVR (Voice Portal Application) manages the flow of every call by playing various messages & prompts for the callers to choose what they intend to do with the call.
    • And interacts with CPR at various points in the call flow to make wise suggestions on routing the calls to appropriate teams such as billing, complains, enquiry etc.