An IT service desk tool that gives your organization the advantage of help desk ticketing service for handling service delivery and support quickly and efficiently.
Key Features :
Scalable with robust database, capable to handle large number of tickets with faster response
360 degree view of all tickets (Open, processing and closed etc.) with graphics and dashboards
Customization and changes can be made to rules on the go
Configurable system created with a holistic view, wherein you can configure any number of departments which can be customized
Easy ticket assignments
Allows user to insert attachments to detail the query
Auto creation of tickets from email inbox
User portal to track tickets
Location wise bifurcation
Similar products in the market – Oracle’s IT Service Management (ITSM) Suite, JIRA service desk etc.
Cognitive Service Desk – Consolidated and powerful service management with a simple single point of contact for all fundamental IT processes including incident management and problem management.
Intuitive Reporting – An intuitive reporting system with smart and graphical analytics for easy ticket report viewing and status tracking, reducing the complexities from reports.
Change Management – Better compliance, swift and efficient responses, reduced service disruptions and superior service quality delivery by using automated processes and improved collaboration.
Great Capacity – A robust database providing the capability to handle massive size of tickets that can be customized as per the requirements.
Self-help through Knowledge Base – A self-service portal that provides global search across the knowledge base to provide self-help service through a set of FAQs, to reduce the tickets load on service desk.
Mobile and Tablet Support – Complete support on mobile and tablet platforms like Android and iOS to enable anytime-anywhere access to key service desk functions.
Configurable and Customizable Process Workflows – Easy to build, configure and customize IT process workflows that increase efficiency and provide quick time to value by using an intuitive user interface and out-of-the-box best practices.
Customizable SLAs – You can define your own Service Level Agreements to cater to your specific needs of certain departments.