HelpDX – IT Service Desk Ticketing

  • An IT service desk tool that gives your organization the advantage of help desk ticketing service for handling service delivery and support quickly and efficiently.
  • Key Features :
    • Scalable with robust database, capable to handle large number of tickets with faster response
    •  360 degree view of all tickets (Open, processing and closed etc.) with graphics and dashboards
    •  Customization  and changes can be made to rules on the go
    •  Configurable system created with a holistic view, wherein you can configure any number of departments which can be customized
    •  Easy ticket assignments
    •  Allows user to insert attachments to detail the query
    •  Auto creation of tickets from email inbox
    •  User portal to track tickets
    •  Location wise bifurcation
  • Similar products in the market – Oracle’s IT Service Management (ITSM) Suite, JIRA service desk etc.
  • Features :
    • Cognitive Service Desk – Consolidated and powerful service management with a simple single point of contact for all fundamental IT processes including incident management and problem management.
    • Intuitive Reporting – An intuitive reporting system with smart and graphical analytics for easy ticket report viewing and status tracking, reducing the complexities from reports.
    • Change Management – Better compliance, swift and efficient responses, reduced service disruptions and superior service quality delivery by using automated processes and improved collaboration.
    • Great Capacity – A robust database providing the capability to handle massive size of tickets that can be customized as per the requirements.
    • Self-help through Knowledge Base – A self-service portal that provides global search across the knowledge base to provide self-help service through a set of FAQs, to reduce the tickets load on service desk.
    • Mobile and Tablet Support – Complete support on mobile and tablet platforms like Android and iOS to enable anytime-anywhere access to key service desk functions.
    • Configurable and Customizable Process Workflows – Easy to build, configure and customize IT process workflows that increase efficiency and provide quick time to value by using an intuitive user interface and out-of-the-box best practices.
    • Customizable SLAs – You can define your own Service Level Agreements to cater to your specific needs of certain departments.